Frequently Asked Questions

Creating a 68 Jili account is quick and straightforward. Head to the 68 Jili Login page and click the Register button. You'll need to provide a valid mobile number, set a secure password, and agree to the Terms & Conditions. After submitting, you'll receive an OTP on your phone to verify your number. Once verified, your account is active and ready to use. Note that full withdrawal access requires completing KYC verification — submitting a valid government-issued ID to confirm you are 21 years of age or older.

The minimum age to register and play on 68 Jili is 21 years old, in accordance with Philippine gaming regulations enforced by PAGCOR. This is a strict legal requirement — not just a platform rule. Any account found to belong to a person under 21 will be immediately suspended and reported to the relevant authorities. Age is verified during the KYC process before any withdrawal is processed.

KYC (Know Your Customer) verification is required before your first withdrawal. Log in to your 68 Jili account, go to Account Settings, and select Verify Identity. Upload a clear photo of a valid Philippine government-issued ID — accepted documents include:

• Philippine Passport
• LTO Driver's License
• SSS / GSIS ID
• PhilHealth ID
• UMID Card
• Voter's ID or PhilSys National ID

KYC review typically takes 1–3 business days. You'll receive a notification once your account is verified.

No. Each player is permitted to hold only one 68 Jili account. Creating multiple accounts — whether under the same name, different names, or using different mobile numbers — is a violation of our Terms & Conditions. Duplicate accounts will be suspended, and any bonuses or winnings associated with them may be forfeited. If you have accidentally created a duplicate account, contact our support team immediately to resolve the issue.

On the login page, click "Forgot Password." Enter the mobile number linked to your account and you'll receive an OTP. Enter the OTP, then set a new password. Make sure your new password is at least 8 characters long and includes a mix of letters, numbers, and symbols. If you no longer have access to your registered mobile number, contact our support team via live chat for account recovery assistance.

68 Jili supports the most popular payment methods used by Filipino players:

• GCash — instant deposits, widely used across the Philippines
• Maya (PayMaya) — fast and reliable e-wallet deposits
• Bank Transfer — BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card — Visa and Mastercard debit cards linked to Philippine bank accounts

Please note: credit card deposits and cryptocurrency are not accepted on 68 Jili in compliance with Philippine regulations.

The minimum deposit on 68 Jili is ₱100 for GCash and Maya transactions. Bank transfer minimums may vary depending on your bank's own transfer limits, but 68 Jili's platform minimum remains ₱100. There is no maximum deposit cap set by 68 Jili, though your bank or e-wallet provider may impose their own daily transaction limits.

GCash and Maya deposits are credited to your 68 Jili account almost instantly — usually within 1 to 5 minutes. Bank transfers may take longer depending on the bank and time of day. Transfers made during banking hours on weekdays are typically processed within 30 minutes to 2 hours. If your deposit has not reflected after 2 hours, contact our 24/7 support team with your transaction reference number and we'll sort it out right away.

68 Jili does not charge any platform-side fees for deposits. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for InstaPay or PESONet transfers. We recommend checking with your payment provider before initiating a transfer. GCash and Maya deposits to 68 Jili are generally fee-free on the player's end.

To withdraw from 68 Jili, log in to your account and navigate to the Wallet section. Select Withdraw, choose your preferred payment method (GCash, Maya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals. The name on your 68 Jili account must also match the name on your payment account to prevent fraud.

Processing times vary by method:

• GCash / Maya: typically 15 minutes to 1 hour after approval
• Bank Transfer (InstaPay): usually within 1–3 hours during banking hours
• Bank Transfer (PESONet): 1–3 business days depending on your bank

Withdrawal requests submitted on weekends or Philippine public holidays may experience slight delays. Our finance team reviews all withdrawal requests to ensure security before releasing funds.

The minimum withdrawal amount on 68 Jili is ₱200. This applies to all payment methods including GCash, Maya, and bank transfers. There is no maximum withdrawal limit set by 68 Jili for verified accounts, though large withdrawals may be subject to additional security review to protect your account.

Common reasons for withdrawal rejection include:

• KYC verification not yet completed
• Account name does not match the name on the payment account
• Active bonus wagering requirements not yet met
• Withdrawal amount is below the ₱200 minimum
• Suspicious activity flag triggered by our security system

If your withdrawal was rejected and none of the above apply, contact our support team via live chat with your transaction ID and we'll investigate promptly.

68 Jili offers a wide variety of online casino games designed for Filipino players. The platform includes:

• Slots — hundreds of video slot titles with varying themes and volatility levels
• Bingo — classic and Fortune Bingo variants popular in the Philippines
• Live Casino — real-time games with live dealers including baccarat, roulette, and blackjack
• Table Games — digital versions of poker, sic bo, and other classics
• Sports Betting — PBA, NBA, UFC, boxing, and more

New games are added regularly. Check the 68 Jili Casino page for the latest additions.

Yes — 68 Jili is fully optimized for mobile play. The platform runs smoothly on Android and iOS devices through your mobile browser, with no app download required. All games, wallet functions, and account settings are accessible on mobile. For the best experience, use a stable internet connection — either WiFi or a strong LTE/5G signal. Most Filipino players access 68 Jili via their smartphones, so the mobile experience is a top priority for us.

All games on 68 Jili use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or draw. Our game providers are audited by independent testing laboratories to verify RNG integrity and published Return-to-Player (RTP) rates. Live casino games are streamed in real time from professional studios with trained dealers, adding an additional layer of transparency. 68 Jili is committed to providing a fair gaming environment for all players.

68 Jili offers a welcome bonus for new registered players on their first deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. All welcome bonuses come with wagering requirements that must be met before the bonus funds can be withdrawn. Always read the bonus terms carefully before claiming — pay attention to the wagering multiplier, eligible games, and expiry period.

A wagering requirement (also called a playthrough requirement) means you need to bet a certain multiple of the bonus amount before you can withdraw bonus-derived winnings. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for details.

Yes — 68 Jili regularly runs promotions for existing players including reload bonuses, cashback offers, free spins on featured slots, and special event promotions tied to PBA seasons, Philippine holidays, and major international sports events. Promotions are announced via the platform's notification system and on the promotions page. Make sure your account notifications are enabled so you don't miss out on limited-time offers.

Yes. 68 Jili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information — including your ID documents, contact details, and financial data — is stored securely and never sold to third parties. For full details on how we collect, use, and protect your data, please read our Privacy Policy.

Two-factor authentication adds an extra layer of security to your 68 Jili account. To enable it, go to Account Settings and select Security. Toggle on 2FA and follow the prompts to link your mobile number or authenticator app. Once enabled, every login will require both your password and a one-time code sent to your phone. We strongly recommend enabling 2FA — especially if you access 68 Jili from shared or public devices.

If you notice any suspicious activity — unfamiliar logins, unexpected balance changes, or transactions you didn't make — act immediately:

• Change your password right away via the login page
• Enable 2FA if it isn't already active
• Contact our 24/7 support team via live chat to report the incident
• Request a temporary account freeze while the issue is investigated

68 Jili's security team will investigate all reported incidents promptly. Never share your password or OTP with anyone — our staff will never ask for these details.

68 Jili provides a full suite of responsible gaming tools accessible from your Account Settings under the "Responsible Gaming" tab. You can set daily, weekly, or monthly deposit limits and loss limits. Once a limit is reached, no further deposits or play are allowed until the period resets. Lowering a limit takes effect immediately; raising one requires a 24-hour cooling-off period to prevent impulsive decisions. We encourage all players to set these limits before they start playing. Learn more on our Responsible Gaming page.

Self-exclusion is available to any 68 Jili player who feels they need a break from gaming. You can choose a self-exclusion period of 3 months, 6 months, 1 year, or permanent exclusion. During self-exclusion, your account is fully locked — you cannot log in, deposit, or play. Your balance remains safe and withdrawals are still available. To activate self-exclusion, go to Account Settings > Responsible Gaming > Self-Exclusion, or contact our support team directly. Permanent self-exclusion cannot be reversed. Remember: Gambling is addictive. Know when to stop.

If you or someone you know is struggling with problem gambling, help is available in the Philippines. You can reach out to:

• PAGCOR Responsible Gaming Hotline — available through the PAGCOR website
• National Center for Mental Health (NCMH) — crisis hotline available for mental health support
• Gamblers Anonymous Philippines — peer support groups across Metro Manila, Cebu, and Davao

68 Jili also has a dedicated responsible gaming support channel. Contact us at [email protected] and our team will connect you with the appropriate resources. You are not alone — reaching out is the right move.